Name of company
12 Swanmore Avenue
Southampton SO19 1BL
Business ID no.
Regulatory authority WRAS Approved
Terms & Conditions
On completion of works, a completed form with signature will constitute formal acceptance of the satisfactory completion of the works. Unless agreed prior to commencement of work, payment will be due in full upon completion of the work or services provided.
We accept payments by
Fixileaks can only be held liable for the works carried out. Fixileaks shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.
Fixileaks shall not be responsible for any damage to any fixture or fitting (other than damage proved to be due to negligence on the part of Fixileaks), and the customer shall indemnify Fixileaks against any claim for such damage. The term ‘Fixtures and Fittings’ shall include without prejudice to its generality, pipes, cables, furniture, furnishings, internal plaster, paintwork and decorations.
No liability shall be accepted in respect of defects in existing installations. The customer shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises during the course of the works that are unexpected or are beyond Fixileaks’ control.
For fixed price plumbing Fixileaks will require the customer to make tap pipework accessible to the best of their ability (ie empty cupboards, remove bath panel) for fitting and repair work to be carried out. Customer may be required to sign a disclaimer if removal of fixtures & fittings are needed for access to pipes etc. where assess is otherwise impeded.
The price, fixed or estimated, will not include making good any decoration disturbed by work carried out by Fixileaks. All repairs and parts we supply and fit we guarantee for 12 months unless otherwise advised. Attempts to make good or repair any works carried out by Fixileaks, by other parties, will render the guarantee void.
Any Power flushing will require a disclaimer to be signed prior to any work commencing.
Advice provided by Fixileaks is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of Fixileaks at his or her sole risk at all times.
Estimates are provided for services which we are unable to offer fixed prices for. Work will be charged based upon the price of parts provided by Fixileaks plus labour which will be charged by the hour or part thereof.
If materials additional to those required, are supplied because of additions, alterations or unforeseen issues to the contract works requested by the customer, these will be paid at an additional price to the fixed price. Defects found in existing installations, etc. the customer will be liable for any additional expense incurred.
Duty of Care
Fixileaks accepts that it has a duty of care to the customer in respect of materials, workmanship, security, property and belongings and will conduct its business in a manner such that a reasonable level of care is provided.
Carriage of Waste
We are unable to carry waste products due to certification requirements. Therefore, it is necessary for the customer to arrange waste removal and disposal at the cost of the customer.
The customer will be required to provide and pay for all power and water reasonably used by Fixileaks to undertake the work.
Fixileaks are insured in accordance with the authorisation granted to Arista Insurance Limited as representatives of certain underwriters under a binding authority agreement to administer the business.
· Public Liability £2m
12 Swanmore Avenue
0800 622 6088
0748 477 6088
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Office Open from 9am - 5pm
Monday - Friday
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